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Call center agent outbound2/28/2024 Inbound calls, agents should be trained to be patient and humble to the customer irrespective of their conduct. In both the cases, it all comes down to agents having conversations with the customer. Well, in this case it doesn’t matter if it is an inbound call center or an outbound call center. The topic of their conversation is decided by the calling agent and it can be feedback on the newly launched product, suggestions on the existing one, survey to get new trends and market ideas, etc. In the outbound call center the agents themselves call the customer. The agents then have a conversation with them to know the problem and then act upon it to resolve them. In an inbound call center, prospects and customers themselves call the company with their issues and complaints about products and services. But more than that, it will rule out the incorrect numbers and unanswered calls for you so you get connected to the calls with only the customer on the other end.
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